ROAD TRAFFIC MANAGEMENT CORPORATION (RTMC)
LICENSING OFFICER
Ref No. RTMC/ TLE: LO/2022
Market related Salary
Position : Licensing Officer
Unit : Law Enforcement Operations
Location : Eco Park & Waterfall
Duration : Fixed – Term Contract for Nine (9) Months
Job Purpose : The Licensing Officer is responsible for ensuring timely and accurate processing of driving licence applications and renewals
KEY JOB RESPONSIBILITIES:
• Coordinate the process of driver licensing.
• Reconcile payments and cash deposits against transactional information.
• Forward verified statements to external authorities for processing.
Provide routine information related to driver registration
• Maintain records of processed licensing applications in a proper filing system in the back office.
• Manage the process of receiving driver’s license cards, collection and issuing to customers.
• Attend to incoming calls efficiently and timeously to minimise customer waiting time
• Screen calls to assist with queries or to route the callers to the correct area.
• Queue Management and keep visitors informed of waiting times where necessary.
• Ensure that the reception is always clean and tidy – well presented.
• Communicate with clients and establish the nature of inquiries.
QUALIFICATIONS AND EXPERIENCE:
• Grade 12
• Computer Literacy (MS Office, Internet and Emails)
• Twelve months (12) administration experience.
KEY ATTRIBUTES AND COMPETENCIES:
• Interpersonal skills
• Problem solving and analysis
• Written and Verbal communication
• Accountability and ethical conduct
• Quality oriented and deadline -oriented
• Analytical ability
• Professionalism and
• Client Orientation and customer focus
• Trustworthiness