{"id":1351,"date":"2024-01-05T12:54:14","date_gmt":"2024-01-05T12:54:14","guid":{"rendered":"https:\/\/opportunities4youth.co.za\/?p=1351"},"modified":"2024-01-05T12:54:16","modified_gmt":"2024-01-05T12:54:16","slug":"restaurant-general-manager-sa-equity-e-johannesburg-area","status":"publish","type":"post","link":"https:\/\/opportunities4youth.co.za\/?p=1351","title":{"rendered":"Restaurant General Manager SA Equity (E) &#8211; Johannesburg Area"},"content":{"rendered":"<div class=\"7ece253de37d67701802a135c7f09d3f\" data-index=\"1\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-3250254671813811\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- thato tt -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-3250254671813811\"\r\n     data-ad-slot=\"4670355674\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n\n<p><\/p>\n\n\n\n<p>The purpose of the role is to to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Through \u2018beat year ago\u2019 mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy which delivers outstanding business results. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>By Driving Hospitality with Heart, ensure that every customer has an outstanding experience &amp; product. Job Functions: PEOPLE \u2013 30% \u2022 All employees understand the relevance of the culture principles to their roles and live and breathe the principles on every shift \u2022 Utilize the KFC Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times \u2022 Actively utilize recruitment systems and tools<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> \u2022 Rigorously follow legislative requirements associated with recruitment of employees \u2022 Follow up with new starters ensuring they have returned all relevant \u2018New Employee\u2019 paperwork prior to commencing their employment with KFC SA<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> \u2022 Proactively manage and oversee all new employees through their Induction and in store Training Timetable \u2022 Maintain up to date employee files and training records for all employees \u2022 Conduct and complete robust Performance Appraisals and IDP\u2019s with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store \u2022 Proactively develop team members and managers, ensuring a robust \u2018talent pipeline\u2019 is in place \u2022<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> Plan and facilitate regular Management and Team meetings in line with KFC SA\u2019s RGM Success Routines. \u2022 Proactively and consistently manage all in-store Employee Relations issues, updating Area Coach and PCM, as appropriate \u2022<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> Track team absence, taking action in line with KFC\u2019s Code of Conduct where appropriate. \u2022 All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary \u2022 All employees to be fully trained on fire procedures, Health &amp; Safety, Food Hygiene and Security\/Robbery procedures \u2022 Company Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times \u2022 From time to time, conduct Team Member disciplinary enquiries CUSTOMER \u2013 20%<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> \u2022 Create a customer focused environment which is appealing to KFC\u2019s diverse customer base \u2022 Rigorously complete period Compliance evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. \u2022 Manage all customer complaints in line with company policy, escalating issues to Area Manager, where appropriate \u2022 Fully comply and adhere to RGM Success Routines \u2022 Regularly review Customer feedback reports, communicate action plans for execution to ensure the restaurant is consistently achieving the company standard \u2022<\/p><div class=\"7ece253de37d67701802a135c7f09d3f\" data-index=\"2\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-3250254671813811\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- thato tt -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-3250254671813811\"\r\n     data-ad-slot=\"4670355674\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n\n\n\n\n<p><\/p>\n\n\n\n<p> Robustly follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required \u2022 Utilize company tools and reports so that your store consistently provides an excellent level of customer service (e.g. prep for peak, condiment planner etc) SALES- 30% \u2022 Through exceptional operational standards to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets \u2022 In conjunction with the local marketing team, discuss and execute local marketing activities to optimize potential sales growth \u2022 Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business \u2022 Build Know How of surrounding KFC restaurants, sharing best practice across area and region <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>\u2022 Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift \u2022 Manage team member incentives and drive regular recognition in store. \u2022 Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales PROFIT \u2013 20% \u2022 Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>\u2022 Develop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs \u2022 Accurately forecast sales and labour to reflect trends and promotions \u2022 Accurately complete team &amp; management schedules one month in advance and submit to Area Coach \u2022 Prepare and plan for Monthly Business review with Area Coach \u2022 Actively utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies \u2022 Complete a robust financial audit monthly and communicate results to Area Coach along with Action Plan to drive improvement, where appropriate \u2022 Rigorously follow up on official financial audit action plan completed by YUM<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> \u2022 Robustly and regularly review and analyse daily, weekly and monthly paperwork with particular focus on manager\u2019s diary, shift success routines book and food safety management system \u2022 All Management folders to be maintained in line with success routines GENERAL \u2022 Deputise for Area Coach if and when required \u2022 Provide support for KFC restaurants within your area, as required \u2022 Attend Area Meetings \u2022 Attend RGM \u2018Round Tables\u2019, if and when required \u2022 Manage new product roll outs \u2022 Involvement in Area\/Regional Projects, if and when required \u2022 Act as an ambassador of KFC at community\/commercial events \u2022 Embrace and embed new and\/or changes to KFC SA\/YUM! systems and processes<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> \u2022 Search for talent outside the KFC Equity business &amp; escalate CVs etc to Area coach &amp; HRBP \u2022 Prepare &amp; present Business results at bi-annual RGM Stewardships \u2022 On occasion, act as MOD (Manager on Duty) in the restaurant Eductaion: \u2022 Completed Matric Certificate \u2022 Post matric qualification (Diploma in Retail \/Hospitality\/Business Management) \u2022 Minimum 3 years Managment experience Other skills required: \u2022 Previous restaurant or similar experience \u2022 Previous experience of managing a diverse workforce Commercial Awareness Understanding of P&amp;L \u2022 Demonstrates strong Sales Focus <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>\u2022 Coaching Basic HR\/IR knowledge (disciplinary\/grievance process) \u2022 Strong Customer Orientation \u2022 Strong Communication skills, at all levels \u2022 Presentation Skills \u2022 A track record of developing people<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/kfcjobs.mcidirecthire.com\/Vacancy?PSN=External%20Store\" target=\"_blank\" rel=\"noreferrer noopener\">APPLY ONLINE HERE AND CHOOSE YOUR LOCATION <\/a><\/p>\n\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>The purpose of the role is to to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. Through \u2018beat<\/p>\n<p><a href=\"https:\/\/opportunities4youth.co.za\/?p=1351\" class=\"blog-read-more\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":1352,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[6,41],"tags":[],"class_list":["post-1351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","category-retail-jobs"],"_links":{"self":[{"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1351"}],"version-history":[{"count":1,"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1351\/revisions"}],"predecessor-version":[{"id":1353,"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1351\/revisions\/1353"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=\/wp\/v2\/media\/1352"}],"wp:attachment":[{"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/opportunities4youth.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}